In the case that a product is found to be defective as determined and verified by the manufacturer, Wigs Unlimited will replace the item for the same brand, style and color at no cost to you. You must contact Wigs Unlimited immediately to be able to receive the replacement. Replacements will be shipped out by Standard Shipping, regardless of the original shipping method. At the customer’s own cost, you may have a quicker shipping method. Claims for damaged shipments must be filed directly with the carrier.