POLICY AND PROCEDURES
General Information:
Online Website Hours, 24/7
In Store Hours, 9 AM - 5:30 PM, Pacific Standard Time (Oregon).
Toll Free Phone Number: 800-447-9447 Local Phone Number: 503-626-0707 Fax: 503-626-0707.
Store Location: 11945 SW Pacific Hwy - Suite 206, Tigard, Oregon 97223.
Sale Terms:
We recommend that you inspect all merchandise thoroughly upon receipt and verify that your order is correct. We will correct duplicate deliveries, incorrect merchandise or any errors in shipment on our part upon verification of the error. However, you must notify Wigs Unlimited of any discrepancies within 10 days from receipt of goods. Any questions phone toll free 800-447-9447.
- Major Credit Cards: Visa, MasterCard, Amex, and Discover.
- Money Orders: Make out for the total amount and include your full name and order number.
Wells Wigs Unlimited
11945 SW Pacific Hwy - Suite 206,
Tigard, Oregon 97223. - No Checks or COD'S: No checks as we have had our fare share of bounced checks.
- Pay Pal Accounts: We accept "Pay Pal" for any online order.
- International Orders: We only accept "Pay Pal" for International Orders.
No Refunds:
We do not offer any refunds therefore No Refunds will be premitted.
We do offer one exchange per original order.
Return / Exchange Policy:
We do not offer any refunds.
We offer one exchange per original order, no refunds will be premitted.
No returns will be accepted without pre-authorization from Wigs Unlimited. Request for returns must be made within 10 days from receipt of goods. Phone toll free 800-447-9447. Under no circumstances will Wigs Unlimited accept returns more than 30 days from the date of the original invoice. Call or Email for our Return Merchandise Authorization Number (RMA#). This RMA# must be prominently displayed on the outside of the returned package because we will only accept packages with the RMA#. Any questions please phone 800-447-9447 or Email thewigwizard@yahoo.com. The returned package must have the original invoice or a copy of the original invoice with the Return Authorization Number on it. Merchandise must be in its original condition. Customer's pay for all shipping for exchange orders.
Mail To: Wells Wigs Unlimited
11945 SW Pacific Hwy - Suite 206,
Tigard, Oregon 97223.
Re-stocking Fee:
Items or pieces returned with a (RMA#) Return Merchandise Authorization Number will have a 10% RE-STOCKING FEE for each item or piece returned. Any items returned without a (RMA#) Returned Merchandise Authorization Number will have a additional 3% charge. All shipping is prepaid by the customer. Exchanges are not eligible for free shipping.
Final Clearance Sales:
Clearance items are valid for online orders only (no phone orders). Items purchased from the Clearance Sale Items are exempt from our Return/Exchange Policies, they are a final sale items and are not returnable.
Exempt from Returns:
You may not return the following type items as they are "Exempt" from the return or exchange policy; Final Clearance Items, Wig Accessories or Supplies, and No Wet Products of any kind.
Mercandise must be in original condition as received:
Merchandise must be in its original box or poly bag (do not mark, tape or attach anything directly to the packaging). Merchandise must have all there original tags attached. Merchandise must be unused and not altered (brushed, combed, picked) in any way. Any merchandise with styling products, smoke odor, perfume, hair spray, etc.. All merchandise not meeting the above criteria will be refused or returned to the customer at customer's own expense. All items returned for exchange must be in salable condition.
Cancellations:
We must be notified of your request to cancel your order within 24 hours of the time it was placed. After this 24 hour time period has elapsed, a Cancellation Fee of $25.00 will be charged as a result of the cancellation. Customers who cancel their order because of the unavailability of backordered item(s), or discontinuance of item(s) are exempt from the $25.00 cancellation fee.
Any questions please phone 800-447-9447.
Price Matching:
When you present an order for price matching you must include the shipping fees, taxes, etc.
Items purchased from price matching are final sales only! We will need the competitor's price along with the URL for the product so that we may compare information. Price matching is not valid for past orders as it is good for new orders only.
Damaged Merchandise:
In the case that a product is found to be defective as determined and verified by the manufacturer, Wigs Unlimited will replace the item for the same brand, style and color at no cost to you. You must contact Wigs Unlimited immediately to be able to receive the replacement. Replacements will be shipped out by Standard Shipping, regardless of the original shipping method. At the customer's own cost, you may have a quicker shipping method. Claims for damaged shipments must be filed directly with the carrier.
Lost Mercandise:
On rare occasions, merchandise is lost in transit. Should this occure it will be replaced only after the shipment has been traced. Upon notification by the carrier of non-delivery, a claim will be filed and the merchandise replaced or a credit applied. Phone numbers at the bottom of page.
Privacy Policy:
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
http://info.yahoo.com/privacy/us/yahoo/details.html
Shipping Methods:
Any questions please phone toll free: 800-447-9447.
Label will read: WELLS UNLIMITED.
A few orders are DROP SHIPPED straight from the manufacture and therefore we have no control over the return label saying Wig or Hair.
Most packages are shipped U.S. Postal Service (USPS).
Orders to a P.O. Box, APO'S or FPO'S, are shipped United States Postal Service (USPS). International Orders are shipped United Parcel Service (UPS).
All shipping & handling charges are up to 3 pounds.
Additional charges will be added to order's over 3 pounds.
- FREE SHIPPING: Online Orders Only!
Orders over $39.95 receive free ground shipping in the Continental United States.
Exchange Orders are not eligible for free shipping. - US GROUND SERVICE:
$9.99 (allow 2 - 9 business days) - US POSTAL SERVICE:
$9.99 (allow 2 to 9 business days) - US DELIVERY:
$28.00 (allow 3 - 6 business days) - US DELIVERY:
$35.00 (allow 2 - 5 business days) - US DELIVERY SAVER:
$70.00 (allow 1 - 4 business days) - US DELIVERY:
$75.00 (allow 1 - 3 business days) - HAWAII POSTAL:
$9.99 (allow 3 to 9 business days) - ALASKA, CANADA, HAWAII, and MEXICO:
$29.95 (allow 2 to 14 business days)
CANADA: We are not responsible for any duties or taxes charged by Customs for International deliveries. - International Shipping:
$90.00 (shipped via UPS, 3 - 14 business days). - International Orders:
Additional shipping charges may apply for a package over 2 pounds or size of package.
We are not responsible for any duties or taxes charged by Customs for International deliveries.
Due to International Tracking Methods we ship all Oversea's orders with UPS because it can be tracked from our door all the way to your door.
WELLS WIGS UNLIMITED
11945 SW Pacific Hwy - Suite 206,
Tigard, Oregon 97223
Phone Hours: 9AM to 5:30PM (PST)
Local Call: 503-626-2727
Fax: 503-626-0707
Toll Free: 800-447-9447
Email: thewigwizard@yahoo.com
Website: www.wigsunlimited.com
We do our best to check for accuracy of all information provided. We will correct any typographical errors or prices immediately when such errors found.
